Need to add Excel as option on SAP report view (currently only ALV layout)

10-11  Source: Network gathering  Views:1 

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Some users currently have the option to view a report in either the standard ALV layout view or as Excel (example output - transaction VA05).  They also have the Excel icon on their toolbar.  Our issue is that not all users have this option in their GUI.  What do we need to do to add the Excel icon/view option to either their account or their GUI?
Hello Ryan,
The export option is coded into the application.
Can you advise if all users are using the same application VA*?
Do all users have the same Gui patch and version?
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