Note: If you have trouble remembering the text of any messages you receive, you might want to take a screenshot on your iOS device. You can take a screenshot in iOS by simultaneously pressing the Home and Lock buttons. The screenshot will then be saved to your Camera Roll or Photos collection.
Backup Alert Message
Explanation / Resolution
"A Wi-Fi connection is required to download your apps and media."
iCloud Backup requires a Wi-Fi connection to restore from an iCloud backup. In this case, the attempted restore has not completed, and the iOS device is not connected to a Wi-Fi network. Make sure your iOS device is connected to a Wi-Fi network and is able to successfully connect to the Internet over Wi-Fi.
"Your iPhone could not be restored because you are no longer connected to the Internet"
Your Internet connection to icloud.com became inactive while you were downloading files for a restore. You should try the restore again from a more reliable network. Make sure your iOS device is able to successfully connect to the Internet over Wi-Fi.
"This iPhone is currently being restored and will automatically back up when it is done."
This message is displayed to indicate that backups cannot occur while a background restore is still occurring. You should allow the restore to complete and then trying backing up later.
"Restore Incomplete - Some items could not be downloaded from the Store. If they are on your computer, you can restore them by syncing with iTunes."
Some data was not restored, for instance, apps that were removed from the App Store for legal reasons. Wait a few minutes and then attempt the restore again while connected to a reliable Wi-Fi network. If the data that was not restored also exists in your iTunes library, you can sync it back to your iOS device via USB cable sync as a work around.
"Some items could not be restored from the iCloud backup."
Some data such as Camera Roll photos, videos, and app data was not successfully restored from the backup. Wait a few minutes and then attempt the restore again while connected to a reliable Wi-Fi network.
"Download Remaining Purchases? Not all purchased apps and media have been downloaded. Would you like to download these purchases, or delete them along with any app data?"
A Backup Restore appears to have been canceled by the iCloud user who initiated it. If this is not the case and you did not cancel the restore, you should restart the restore.
"If you restore this iPhone from an iPad backup, settings and iPad-only apps will not be restored."
This occurs when restoring an iPhone or iPad touch from an iPad backup. Only purchased apps (including their data) and books will restore.
"If you restore this iPad from an iPhone backup, settings will not be restored."
This occurs when restoring an iPad from an iPhone backup. Only purchased apps (including their data) and books will be restored.
"iCloud Backup is unable to access the account [email protected]'. Review your account information in Settings."
iCloud is unable to authenticate the password for the iCloud account you entered in iCloud Settings ([email protected] is just used as an example here). This most commonly happens if you reset your iCloud password but have not yet done so in iCloud Settings on your iOS Device. This can also occur if authentication is not successful for other reasons, such as being unable to connect to the iCloud authentication servers.
"Your iPhone cannot be restored because another device is backing up. Try again later."
If you try to restore a device from the backup of another device, but the first device is currently backing up, you will see this alert. To resolve this, either wait for the first device to complete backing up, or cancel the backup on the first device and try the restore again on the second device.
"iCloud Backup requires that you verify your password."
t is necessary to enter your password to allow restoring of or adding to existing encrypted backups. Enter your password when prompted to resolve this issue.
"Any data that has not been downloaded will not be restored or backed up in the future."
This message is provided if you decide to cancel a background restore. If you proceed you will need to restore again to get all your data on your device, or redownload your music, apps, and other data some other way. The best way to avoid this is to not cancel a background restore. If you do cancel a restore, make sure you have copies of the data that was not restored.
"No backups available."
The account logged in to iCloud Settings has no backups online. This can occur if you have no backups, or if you have multiple accounts and you are using the wrong account in iCloud. You should verify your account in Settings > iCloud and then try again.
"Your iPhone cannot be restored because of a server error."
This occurs when a server issue caused the restore to not complete. This type of alert is rare and would usually occur due to a server-side time out. If you wait several minutes and try again you may be able to restore. If the issue persists,contact iCloud Support for assistance.
"There was a problem loading your iCloud Backups. Try again, set up as a new iPhone, or restore from an iTunes backup."
The Backup status check for your account did not complete. This could be due to a network timeout or other reasons. If you receive this alert, the easiest resolution is to simply wait a few minutes, verify you are able to connect to the Internet, and then attempt to restore again. If you continue to receive this alert, you should make sure your iOS device is able to successfully connect to the Internet over Wi-Fi.
"Your iPhone cannot be restored because there is a problem with your backup data. Choose a different backup to restore from."
Your Backup does not appear to be usable. If you receive this alert, wait several minutes and try again. If issues persists, contact iCloud Support for assistance.
If your restore completed but it seems like you are missing information:
Make sure you have an active and reliable Wi-Fi connection during the restore.
Verify that the data you are looking for is actually backed up to iCloud as part of the Backup feature. See this article for more information on what is backed up with iCloud Backup.
Some additional actions may need to be taken after a restore in order to completely restore your data:
Re-enter passwords for some apps such as iTunes Store, Game Center, and third party apps.
Use iTunes Match (U.S. only) to download songs, albums or playlists to your device.
If iCloud Backup is still restoring actively, it's a good idea to let it finish what it started. However, if you continually receive unresolvable alerts, you may restart the device.
If issues persists, contact iCloud Support for additional assistance.