How do I get my Sony ebook Reader to show up ("be recognized") in the top left corner??

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How do I get my Sony ebook reader to show up ("be recognized") in the top left corner of the window.  It never shows up and I cannot transfer books from my Mac computer to ADE.  I am using Sony Reader Library but it is developing problems!!  Can anyone assist??
No solution yet.  One would think that Adobe would recognize that several complaints  have been reported on this problem.  Obviously, nobody knows how to fix it!!  Sorry I can't be helpful!!
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