CC desktop app crash on update

10-11  Source: Network gathering  Views:2 

Why does the CC desktop app crash every time I try to update it? This is the error message -
We've encountered the following issues: Sorry, there seems to be a problem with the installation process (Error code A12E1) For troubleshooting tips, please visit our customer support page.
I did a chat that was of no help at all, basically told me how to downlod and install the app, which I've done too many times now. We are paying way too much for CC for issues (and service) like this.
Mac OS X 10.7.5, iMac 3.06 GHz Intel Core i3, 4 GB RAM
Hi Scott,
Was the A12E1 error when attempting to update the Creative Cloud app itself? I would test to see if the update fails when attempting the install it from a new admin account.
Create a new admin account with rights to administer the computer
10.7 -
Log out of your current account and into the newly created one
Attempt the update again. The Creative Cloud app can be launched from the Applications folder if needed
If this works you can log back into your original account but it may be an indication that permissions are not fully correct on the account.
- Dave
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