Anyone having trouble installing the update to Media Encoder CC (2014)?  Even Technical Support wasn't able to get the update installed.

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I have Media Encoder CC (2014) on Creative Cloud.  I have a message that there's an update available, but every time I try to update the program, it fails.  Contacted  Adobe Tech Support.  He spent an hour on my PC trying to get the patch to load.  He even deleted the program and tried a reinstall.  Everything loaded fine ... except the patch.  Just wondering if anyone else is having this problem.
Moving this discussion to the  Creative Cloud Download & Install forum.
Gusperrysmom what error message were you able to locate within the installation log for the update?  You mentioned you contacted our support team.  Do you have a case number which I can reference?
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