Frozen Zune Real Fix
Stuck Zune
I know it doesn’t run Android, but I happen to have one of these little buggers. And yes, as you can see above, its stuck. Apparently there is some bug with the clock code, I’m guessing the hardware clock runs with a GMT timezone setting. A forum suggested taking the Zune apart (This voids the warranty kids, aw hell we do it all the time… ) and unplugging the battery to reset it. For a bit this seemed to work until the Zune was rebooted.
This did NOT work, not permanently, anyway. Initially all was well, but then I connected it to my computer to charge and sync with the software. It almost immediately reset and is frozen again at the logo page. No doubt I could unfreeze it again, but what’s the point if it’s just going to mess up again when I reconnect it?
So this morning Microsoft came up with a fix, here are the steps:
- Let the battery die, for me it’s going to be awhile mine was fully charged.
- Wait until after noon GMT on January 1, 2009 (that’s 7 a.m. Eastern or 4 a.m. Pacific time).
- Connect your Zune to either a USB port on the back or your computer or to AC power using the Zune AC Adapter and let it charge.
And Presto! A working Zune. We shall see.
UPDATE: Once the battery in my Zune charged and it rebooted all is well.
s
January 3rd, 2009 at 10:47 pm #
Here it is the 3rd and still my zune is stuck on this screen after doing the ‘fix’ 10 times or more!
chris
January 8th, 2009 at 1:08 am #
my zune 30 is still not working also, i’ve done everything and nothing has changed. i let it die and then plugged it back in, etc, etc. i for one after owning an xbox (ring of death) and a zune (bricked) have chosen that i am going to boycott microsoft. period. i suggest you all do the same. the fact that i have been sold something that does not work nor will apparently ever work again shows the company no longer has my trust. i’m most angered at the fact that music that i can no longer access (computer format) was lost now to the fact that my zune DOES NOT WORK. thank you for your slow response microsoft, you have lost yet another customer.
Scott
April 8th, 2009 at 7:38 pm #
My Zune 30 is not working either. I have called the Zune support, and to no avail. In fact they seem to have no shame for this expensive brick. When I buy a product, I expect it to last WELL beyond it’s warranty. I have also had problems with the X-Box. Microsoft should be taken down for its inability to put out a working product (take your pick) and lack of customer support. My son’s IPOD has been abused for several years, and it still works. I am switching to Mac.